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Terms of Service

Last updated: 2026-10-16

These Terms of Service (“Terms”) govern your use of merchmaker.ai, the Merch Maker web app, and Merch Maker inside AI assistants such as ChatGPT, Claude and Grok (together, the “Service”), provided by Merch Maker (“Merch Maker”, “we”, “us”). By using the Service you agree to these Terms. If you use it for a company or other organisation, you agree for that organisation and confirm you may do so.

Who can use the Service

You must be at least 13 years old to use the Service, and at least 18 (or the age of majority where you live) to place an order. You are responsible for your account, for keeping your sign-in secure, and for what happens under it.

Using Merch Maker in an AI assistant

When you connect Merch Maker to an AI assistant, the assistant acts on your instructions and within the permissions you approved. Assistants can make mistakes: check designs, quantities and prices before you pay. Payment never happens inside the assistant: you confirm your order on merchmaker.ai and pay on our payment processor’s secure checkout page. You can disconnect an assistant at any time at merchmaker.ai/mcp/oauth/connections. The assistant provider’s own terms also apply to your use of their product.

Designs

  • What you give us. You keep the rights to the logos, pictures, sketches and text you provide (“Your Content”). You give us permission to use Your Content to provide the Service: to draw, adapt, show, produce and ship your designs. You confirm you have the right to use Your Content, including any company logo or trademark you ask us to put on merchandise.
  • What we draw for you. Designs are drawn with the help of AI models. Once you choose a design and pay for an order, you may use that design for any lawful purpose. Similar designs may be drawn for other people, and we cannot promise a design is unique.
  • Names and trademarks. We check designs for names that closely match real businesses and tell you when we find one, but we cannot check every trademark. You are responsible for making sure your merchandise does not infringe anyone’s rights.
  • Previews. Product images are previews. The finished product’s colours, placement and size can differ slightly because of the material and decoration method.

Orders and payment

  • Prices. Prices, minimum quantities and price breaks are shown before you pay. Taxes and shipping are calculated at checkout.
  • Payment. Stripe processes payment. Your order is placed when payment succeeds and we confirm it.
  • Production. Every item is made to order. We may contact you before production if something in your design can’t be made as shown, and we may cancel an order we cannot make, with a full refund.
  • Group orders and shared lists. When you start a group order or share a shortlist, anyone with the link can see what you shared, and, for a group order, choose sizes and pay. You are responsible for whom you share links with.

Cancellations, returns and refunds

Because every item is made to order, you can cancel for a full refund only until production starts; to cancel, email hello@merchmaker.ai with your order number. We will reprint or refund an item that arrives damaged, defective, or different from the design you approved, if you tell us within 30 days of delivery at hello@merchmaker.ai, with photos. We don’t accept returns for change of mind, wrong sizes you chose, or errors in text you supplied. This doesn’t limit any rights you have under consumer law.

Shipping

We ship to the addresses we support at checkout. Delivery dates are estimates. Risk of loss passes to you when the carrier delivers.

Acceptable use

Don’t use the Service to make or order anything that is illegal, infringes someone else’s rights, is hateful, harassing, sexually explicit, violent or extremist, or deceives people (for example, merchandise impersonating a business you don’t represent). Don’t misuse the Service: no interfering with its operation, probing or breaking its security, scraping it, getting around its limits, or using it to build a competing product. We may refuse, remove or not produce content that breaks these rules.

Our role

The Service is provided “as is”. We work to keep it running and accurate but don’t promise it will always be available, error-free, or that every design will suit your purpose. We are not responsible for what an AI assistant says or does outside Merch Maker.

Liability

To the extent the law allows, Merch Maker is not liable for indirect, incidental, special or consequential losses, or for lost profits or data, and our total liability for any claim about the Service is limited to the greater of the amount you paid us for the order the claim concerns and 100 US dollars. Nothing in these Terms limits liability that cannot be limited by law.

Indemnity

If you are using the Service for an organisation, it will defend and compensate Merch Maker for claims arising from Your Content or from merchandise it ordered that infringes someone else’s rights.

Ending use

You can stop using the Service and close your account at any time. We may suspend or close an account that breaks these Terms. Orders already paid for will be completed or refunded.

Changes

We may change these Terms. We will post changes here and update the date above; if a change is significant, we will tell you by email or in the Service before it takes effect. Continuing to use the Service after that means you accept the new Terms.

Law and disputes

These Terms are governed by the laws of the State of Colorado, USA, without regard to its conflict-of-laws rules. Disputes will be heard in the state or federal courts in Boulder County, Colorado, except where your local consumer law gives you the right to bring a claim where you live.

Contact

Merch Maker, 970 McIntire St, Boulder, CO 80303, USA. Email: hello@merchmaker.ai.