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Support

Help with your order, your design or your data

Email us and say what you need. If you have ordered, include your order number; if something arrived damaged, attach photos.

Email hello@merchmaker.ai

Orders

  • Cancel an order

    Every item is made to order, so you can cancel for a full refund only until production starts. Email us your order number as soon as you can.

  • It arrived damaged or wrong

    If an item arrives damaged, defective, or different from the design you approved, tell us within 30 days of delivery and send photos. We will reprint or refund it.

  • Returns

    We can't take back an item for a change of mind, a wrong size you chose, or an error in text you supplied, because each one is made for you. This doesn't limit any rights you have under consumer law.

  • Prices and delivery

    Prices and minimum quantities are shown before you pay. Taxes and shipping are worked out at checkout, and delivery dates are estimates.

The full wording is in the terms of service.

ChatGPT and Claude

Using Merch Maker in an assistant

Add Merch Maker to ChatGPT or Claude with the steps on that page, then describe the merch you want. You pay on merchmaker.ai, never inside the chat.

To stop an assistant using your account, sign in and disconnect it. If the connection fails or a design doesn't come out as asked, email us what you typed and what happened.

Your information

Privacy requests

To see, correct or delete your information, or to close your account, email us. We answer within 30 days. The privacy policy explains what we keep and for how long.

Security

Report a security problem

If you find a vulnerability in Merch Maker, email hello@merchmaker.ai with the subject “Security report”. Say what you found, where, and the steps to reproduce it.

Please don't read, change or delete anyone else's data, and give us reasonable time to fix the problem before you share it. The same contact is published in our security.txt.